Guide to Addressing Quality Issues with Adult Products
Created on 09.06
🔴 Step 1: Immediate Evidence Preservation
• Stop using and preserve the problematic product (do not clean or discard)
• Take photos/videos documenting the issues
• Keep packaging, instructions, and purchase receipts
🟡 Step 2: Tiered Approach to Resolution
- Contact the Seller
(within 7 days):
- Platform Complaint
(if seller doesn't respond):
- Regulatory Authorities
(for major quality issues):
- Legal Action
(in case of damages):
⚪ Step 3: Solution by Issue Type
• Safety issues: Immediately stop using and report to authorities
• Functional defects: Request refund or replacement
• Mislabeling: Claim triple compensation according to consumer protection laws
• Privacy breaches: Report to cybersecurity departments
✅ Prevention Advice:
- Look for certification marks (CE/FDA, etc.) when purchasing
- Choose authorized platforms and merchants
- Keep complete purchase documentation
- Conduct patch tests before first use
📞 Important Notes:
Time sensitivity matters! Quality issues should be reported within 7 days of discovery, maximum 15 days. Keep all evidence and seek resolution through proper channels.
Professional Tip: Document all communication records and keep product samples intact. For cross-border purchases, check the platform's international buyer protection policies first.
Remember: Proper protection of rights not only safeguards yourself but also promotes market standardization!
Contact
Leave your information and we will contact you.
Facebook
YouTube